Maintenance of Art Guild-Provided Programmable Devices

Art Guild Inc. warrants that all exhibit components will be free of defects in materials and workmanship for a period of one year from final completion. At project completion we will supply an electronic warranty reporting form which will help us respond swiftly to any issues which may arise, and will help us track our performance. For clients without their own maintenance staff we are able to offer ongoing maintenance contracts.

The warranty does not cover damage, vandalism, theft, destruction, ordinary wear and tear, cleaning, and replacement of consumable items. It excludes facility carpet, walls, paint, light fixtures, and all materials and equipment not supplied by Art Guild and its subcontractors. Electronics and AV Hardware typically are covered by their manufacturer’s warranties and these will be passed on to the end user.

Maintenance of Art Guild provided Programmable Devices:

These conditions apply to:

  • Computers
  • Media players
  • PLCs, programmable relays
  • Any other show control or hardware control devices provided by Art Guild or its subcontractors.
    1. Programmable hardware devices are provided requiring no user configurable components.
    2. Custom software is provided pre-configured for the hardware on which it is installed.
    3. Installed software on Art Guild provided devices has no user configurable components.
    4. Automatic Updates to the OS are turned off. Updates of any kind may cause a delivered asset to fail or cease to work as designed.
    5. The owner should execute proper shut-down and start-up procedures as required, or this may void the warranty conditions.
    6. Adding, modifying or removing any software, such as anti-virus or anti-spam ware, without the express, written consent of an authorized representative of Art Guild immediately voids any and all future warranty claims.
    7. Adding, modifying, removing or making any changes to the hardware settings, such as adding computer components or networking capabilities not provided with the apparatus when installed, without the express, written consent of an authorized representative of Art Guild immediately voids any and all future warranty claims.